FAQs

Absolutely! At Betterthannew, we ship to Spain (mainland and the Balearic Islands) and to 15 EU countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Italy, Luxembourg, the Netherlands, Poland, Portugal, Slovakia and Slovenia. Shipping is free on all orders of 50€ or more.

Shipping to Spain usually takes 1 to 3 business days, and 2 to 6 business days to the other EU countries we ship to. Shipping is free on all orders of 50€ or more. For orders under 50€, the cost is calculated at checkout.

Once your order ships, you’ll receive a tracking number by email so you can follow your package in real time.

If your size isn’t available, it’s likely sold out. Every item we sell is unique and second-hand, so stock is limited. But don’t worry—we restock weekly! Follow us on Instagram or join our newsletter to stay updated.

Yes, that’s part of the charm! Each vintage piece has its own story and wear. Some product photos are representative, but every item is one of a kind, with its own shade, texture, or fade.

Even though our clothes are second-hand, we carefully inspect every item before shipping. If we’ve missed something, let us know and we’ll make it right.

We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay. Fast and secure.

Yes, all prices include VAT for EU customers.

Just email us at contact@betterthannewbtn.com and we’ll sort it out as quickly as possible. Your satisfaction is our priority.

Yes, we accept returns within 14 days of delivery. Items must be in the same condition as received. Contact us to start the return process.

No, returns are not free. Return shipping costs are always the responsibility of the customer, unless the return is due to a quality issue or an error not previously specified in the product description.

We’re always open to collaborations with creatives, brands, and cool projects. Email us your idea!