Refund policy
Right of Withdrawal
You have the right to return your order within 14 calendar days of receiving it, without giving any reason. To start a return, email us at contact@betterthannewbtn.com with your order number and let us know which items you wish to return. We’ll send you the instructions.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
Condition of Returned Items
Items must be returned in the same condition in which they were received, with all original tags, labels, and packaging intact. Betterthannew reserves the right to apply a depreciation to the refund, or to refuse the return, if the items are returned damaged, worn, or incomplete.
Refunds
Once we receive and inspect your return, we’ll process your refund using the original payment method.
- If the entire order is returned, we’ll refund the full amount, including the original shipping cost (if any).
- If only part of the order is returned, the original shipping cost will not be refunded.
Refund processing times:
- Card payments: within 14 calendar days following confirmation.
- PayPal payments: within 24–48 business hours following confirmation.
Returns for Defects or Non-Conformity
If you receive an item with a defect or fault not described in the product listing, you are entitled to return it at no cost. Please email us at contact@betterthannewbtn.com within two (2) months of the date on which you became aware of the defect, including a description of the issue and photographs. Once verified, we’ll arrange the return and refund at no cost to you.
Exchanges
We do not offer direct product exchanges, as every item is unique. If you’d like a different item, please return the original one and place a new order.
Return Address
Betterthannew
Carrer de Berlín, 20
Sants-Montjuïc, 08014 Barcelona, Spain
Questions? Contact us at contact@betterthannewbtn.com